How It Works

The Simple Process

Getting your free iPhone through the government program is easier than you might think. Follow these four straightforward steps:

Detailed Step-by-Step Guide

Step 1: Eligibility Check

Before applying, it's important to verify that you meet the eligibility requirements. You can qualify in two ways:

• Program Participation: If anyone in your household participates in qualifying government assistance programs (SNAP, Medicaid, SSI, etc.), you automatically qualify.
• Income-Based: If your household income is at or below 200% of the Federal Poverty Guidelines, you qualify.

Our eligibility calculator makes this process quick and easy. Simply answer a few questions, and we'll tell you if you're eligible.

Step 2: Application Process

Once you've confirmed your eligibility, you can begin the application process:

1. Create an Account: Sign up with your email address and create a secure password.
2. Personal Information: Enter your name, date of birth, address, and contact information.
3. Household Information: Provide details about your household size and members.
4. Eligibility Documentation: Upload proof of your eligibility. This could be:
   • Benefit letters from government programs
   • Tax returns or pay stubs (for income-based eligibility)
   • Proof of identity (driver's license, state ID, passport)
   • Proof of address (utility bill, lease agreement)
5. Review and Submit: Review all information for accuracy and submit your application.

Step 3: Approval Process

After you submit your application, our team will:

• Review your application for completeness
• Verify your eligibility documentation
• Confirm your identity and address
• Check that you don't already have Lifeline or ACP benefits with another provider

Most applications are processed within 24-48 hours. If we need additional information, we'll contact you via email or phone. Once approved, you'll receive a confirmation email with next steps.

Step 4: Receiving Your iPhone

After approval, here's what happens:

1. Device Selection: Based on availability, you'll be assigned an iPhone model (iPhone 13, iPhone 12, or iPhone SE).
2. Shipping: Your iPhone will be shipped via secure courier service. You'll receive tracking information via email.
3. Delivery: Your device will arrive within 5-7 business days. Someone must be available to sign for the package.
4. Activation: Follow the included instructions to activate your iPhone. Our support team is available to help if needed.
5. Service Activation: Your free monthly service (unlimited talk, text, and data) will be activated automatically.

What Happens After You Receive Your iPhone?

• Ongoing Service: Your free monthly service continues as long as you remain eligible.
• Annual Recertification: You'll need to recertify your eligibility once per year to continue receiving benefits.
• Support: Our customer support team is available 24/7 to help with any questions or issues.
• Upgrades: You may be eligible for device upgrades in the future, depending on program availability.

Common Questions

How long does the entire process take?

From eligibility check to receiving your iPhone, the entire process typically takes 1-2 weeks. Most of this time is shipping, as applications are usually approved within 24-48 hours.

What if I'm not approved?

If your application is not approved, we'll explain why. Common reasons include incomplete documentation or not meeting eligibility requirements. You can reapply if your circumstances change.

Can I keep my current phone number?

Yes! You can transfer your existing phone number to your new iPhone. This process is called "porting" and is free of charge.

What if I already have Lifeline or ACP benefits?

You can only have one Lifeline benefit and one ACP benefit per household. If you're already enrolled with another provider, you'll need to transfer your benefits to us.